Essential Duties and Responsibilities:
• Point of contact for assigned customer account.
• Provide the necessary support and management for successful implementation of a project from start to finish.
• Facilitate and maintain communication between shop production, purchasing, customer service, applicable sales rep(s), and management.
• Assess operational requirements at all stages and manage those with our team.
• Set project schedule, track status, monitor and manage production orders, sales orders, production, shipping, and installation processes.
• Ensure project stays on schedule and any changes affecting this are resolved and communicated between Company and customer.
• Track progress on the schedule and meet designated milestones for success.
• Communicate with sales and customers on project. Offer viable solutions and opportunities as they arise.
• Monitor production and quality to customer/stakeholder/sponsor standards.
• Identifies and resolves issues and risks.
• Implements change practices when needed.
• Manages resources to make certain production and installation schedules are on track.
• Complete purchase order and invoice processing for customers and third-party vendors.
• Comply with company policies and legal guidelines.
• Help maintain a safe and orderly environment of the facilities.
• Performs any other duties assigned by management.
Required Skills/Abilities
• Strong knowledge of Microsoft Office (Word, Outlook, Excel & PowerPoint)
• Excellent written and verbal communication skills.
• Ability to work independently and multi-task in a constantly changing environment.
• Demonstrate a positive attitude, energy, and professionalism, as well as be trustworthy, respectful, and demonstrate sound work ethics.
• Must be able to communicate clearly and effectively on multiple levels within the organization.
• Available to work a flexible schedule that may include some nights and weekends.
• Able to work extended hours as needed.
• Able to travel as necessary.
Education and Experience
• Bachelor’s degree required.
• 5+ years of experience in a project management role required.
• Retail construction or installation experience preferred
• Management experience preferred.
• Knowledge of Macola a plus.
Work Environment:
• Majority of work performed in a general office environment – Remote positions are not available at this time.
• Position may require occasional availability for extended hours.