Job Description

About the Role

We are seeking a Process Improvement Manager to support process improvement initiatives within its Continuous Improvement Client Performance function. This newly created role focuses on reducing risk, improving operational efficiency, and driving consistent, high-quality outcomes across project management and operational processes.

Key Responsibilities

• Research, analyze, and gain a deep understanding of current-state processes; formally document workflows and maintain a roadmap for future process improvement initiatives
• Manage and prioritize a pipeline of process improvement projects, including creation and maintenance of:
• Project plans
• Business cases
• Cost-benefit trackers
• Training and communication plans
• Develop and implement complex process efficiencies that improve operational effectiveness, quality, and consistency
• Facilitate change management activities, including assessing impacts to project scope, priorities, and resource allocation
• Report project performance, milestones, risks, and status updates to management, senior leadership, and key stakeholders
• Identify systems, tools, or equipment that can be modified or leveraged to improve efficiency and product quality
• Manage compliance governance programs and ensure adherence to the Master Service Agreement (MSA)
• Troubleshoot and resolve day-to-day and moderately complex operational or process-related issues
• Lead by example and model behaviors aligned with company values , influencing cross-functional partners to reach shared objectives

Qualifications

• Bachelor’s degree preferred, with 3+ years of experience in process improvement, project management, or related disciplines
• In lieu of a degree, a combination of relevant education and experience will be considered
• Proven experience within the AEC industry (Engineering, Construction Management, or similar) highly preferred
• Strong project management background with hands-on process improvement experience
• Corporate interior renovation experience preferred
• Experience supporting financial services clients is a plus
• Prior experience in a corporate real estate environment preferred
• Demonstrated experience in analysis, gap identification, and resolution
• Strong communication skills with the ability to convey sensitive, complex, or difficult information effectively
• Proven leadership skills with the ability to motivate teams and positively impact quality, efficiency, and effectiveness
• Advanced proficiency in Microsoft Office Suite and Visio required
• Exceptional organizational skills and a highly inquisitive, detail-oriented mindset

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