Job Description

Medical Office Assistant (Full-Time) | Optum Serve | $22.99/hr | Westminster, CO

Location: 8300 Alcott St. Suite 302, Westminster, CO 80031 Schedule: Full-Time, Monday–Friday, 8:00 AM–5:00 PM Compensation: $22.99 per hour

The Role: Essential Support in Veteran Healthcare

Join the Optum Serve dedicated network where you will play a critical administrative role in an ambulatory care setting, primarily supporting Veterans and their providers. This position requires a sharp focus on organization, excellent communication, and a commitment to operational excellence.

This is a stable, fixed-location role offering a consistent daytime schedule (M-F, 8-5).

Key Responsibilities

You will be the central figure managing office functions and ensuring seamless patient flow:

• Front Office Management: Greet Veterans, screen and direct all incoming calls, and provide professional, organization-policy-compliant information.
• Scheduling Expertise: Manage complex patient appointment scheduling, coordinate appointments with external medical offices, arrange testing, and confirm all appointments.
• Patient Registration & Records: Perform preliminary registration for new patients, update existing patient information, and maintain a variety of confidential files, records, and charts.
• Administrative Support: Manage inventory, audit bills, handle general correspondence and memoranda, and assist in orienting new clinical staff.
• Compliance & Professionalism: Always act professionally as a representative of Optum Serve, strictly adhering to HIPAA and all federal/local compliance guidelines.

Qualifications & Skills

Minimum Requirements

• Education: High School Diploma or GED required.
• Skills: Demonstrated organizational, problem-solving, and critical thinking skills. Must possess basic computer literacy.
• Attributes: Exceptional customer service orientation, strong attention to detail, and accountability for punctuality and schedule adherence.
• Physical: Ability to perform physical demands including sitting for long periods, bending, and occasionally lifting more than 10 lbs.

Ideal Candidate Profile

The ideal candidate works independently and collaboratively , thrives in a busy environment, and is dedicated to demonstrating a continuous positive image of Optum Serve while ensuring all assignments are completed in a timely manner.

Ready to start a rewarding, full-time career supporting those who have served? Apply today to join our dedicated team in Westminster, CO!

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