Job Description

Position Title: Healthcare Operations Director

In office - Hartford CT

Compensation: $100,000 – $110,000

Direct Reports: 5

Department Size: ~90 FTEs

Position Summary

The Healthcare Operations Director oversees daily Patient Transportation operations while serving as a polished, client-facing leader for hospital stakeholders. This role blends operational oversight with strong relationship management, ensuring efficient patient flow, high service standards, and positive client engagement. The ideal candidate is confident, professional, and able to represent the department effectively when senior leadership is not present.

Key Responsibilities

• Lead day-to-day patient transport operations, ensuring safe, timely, and efficient movement of patients, specimens, equipment, and related services
• Act as a primary point of contact for hospital leadership; manage client relationships and resolve service concerns
• Oversee dispatching, staffing levels, productivity, and workflow optimization
• Manage and coach direct reports; support performance management, scheduling, and timekeeping accuracy
• Monitor operational performance, expenses, and staffing trends; assist with budget adherence
• Ensure compliance with departmental policies and applicable regulatory standards
• Support continuous improvement initiatives through rounding, observation, and feedback
• Oversee patient transport add-on services as applicable (e.g., observation, lift, courier, valet, shuttle)

Qualifications

• Strong communication, interpersonal, and client-management skills
• Proven leadership experience in healthcare, patient transport, or service-based operations
• Ability to analyze data, manage competing priorities, and exercise sound judgment
• Bachelor’s degree or equivalent experience preferred
• CPR/BLS certification may be required or obtained upon hire

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