Business Operations Analyst Job at netPolarity, Inc. (Saicon Consultants, Inc.), Detroit, MI

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  • netPolarity, Inc. (Saicon Consultants, Inc.)
  • Detroit, MI

Job Description

Job Title: Operations Analyst

Location: Detroit, MI (Hybrid)

Duration: 3.5-month contract

Job Description:

  • Liaison between HPP external vendors, call center, and customers.
  • Communication via email and phone.
  • Process vendor claims/payments using Service Bench application
  • Reviews, analyzes and evaluates business systems and user needs.
  • May be responsible for documenting and translating business processes in a clear and concise method by using their knowledge of business process mapping and of the various tools and software that are available.
  • This will be accomplished by focusing on specific client requirements and ultimately interpreting these requirements into an illustration of the overall business process.
  • Formulates systems to parallel overall business strategies.
  • Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
  • The senior associate must also be adept at understanding and identifying bottlenecks, rework, and multiple loops with the documented process, and be able to provide solutions.
  • Relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of complicated tasks.
  • Excellent PC skills and knowledge of Microsoft Office tools.
  • May coordinate the work of others to the extent their efforts might affect completion of assigned tasks.
  • A wide degree of creativity and latitude is expected.
  • 5 to 7 years of experience working with business customers gathering system requirements.
  • Bachelor's degree or equivalent work experience in area of specialty is required.

Job Tags

Contract work, Work experience placement, Work at office,

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