Job Description

At Plymouth Rock Assurance, our Claims team embodies the traits of Understanding, Engaging, and Energetic , serving as the first point of contact for our policyholders who have experienced an automobile incident.

As a Claims Representative, you will become part of a fast paced, rewarding, and diverse team that appreciates the importance of a healthy work/life balance. We are looking for high potential individuals to join our fast-track claims unit with an in-depth training program, so no prior insurance experience is needed for this role . Many of our Claims Representatives have benefited from internal growth opportunities and have secured more senior Claims or Supervisor level roles within our company. Apply now and start your career at Plymouth Rock!

We are currently a Hybrid work environment- 4 days in the Boston office and 1 day work from home.

Here Is What You Will Do

• Customer-centric employee: Conveying a calm, caring attitude, you will provide best-in-class service to customers while processing new claims.
• Understanding and providing Empathy is key to this role.
• Collaborative partner: Working with internal and external partners, you’ll support policyholders while their claims are being processed.
• Energetic worker: In our fast-paced environment, you will handle customers’ needs—quickly, effectively and in a friendly, caring manner.
• Problem solver: No day is predictable; you’ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues.
• Clear communicator: You’ll provide policyholders with the information they need by clearly setting expectations and outlining next steps.
• Accessibility: Being available for customers via email, text, or phone to walk them step-by-step through the auto claim process and explain existing coverage.

Here Is What You Will Bring To The Table

• A history of working customer service facing roles, hospitality, or retail, with previous call center experience a plus.
• Being on the phone consistently throughout the day is a requirement of the role.
• Excellent organizational and time management skills.
• Being able to pivot through different applications throughout the day.
• Prioritizing your day and staying organized is key.
• An associate or bachelor’s degree preferred.
• Willingness to continue learning about products, procedures, and technical systems as you grow in this role.

Why work for us

• Grow personally and professionally through our collaborative team environment
• Gain support and guidance to expedite proficiency through our mentor program
• 4 weeks accrued paid time off + 9 paid national holidays per year
• Onsite Free Parking
• LinkedIn Learning Courses
• 12-week Training Program
• Tuition Reimbursement
• Low cost and excellent coverage health insurance options (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• 2:1 Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Company sponsored social events
• Various Paid Family leave options including Paid Parental Leave

Salary Range: The pay range for this position is $45,000 to $50,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About The Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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